Payment Methods
Accepted payment methods and how to manage your payment information
Payment Methods
TradeLogist accepts various payment methods for your convenience.
Accepted Payment Methods
Credit & Debit Cards
We accept all major cards:
- Visa
- Mastercard
- American Express
- Discover
Digital Wallets
- Apple Pay (where supported)
- Google Pay (where supported)
Regional Methods
Additional methods by region:
- SEPA Direct Debit (EU)
- More coming soon
Adding a Payment Method
During Upgrade
- Click Upgrade to Pro
- Select billing cycle
- Enter card details
- Card saved for future payments
Adding Additional Methods
- Go to Settings > Billing
- Click Payment Methods
- Click Add Payment Method
- Enter new card details
- Click Save
Managing Payment Methods
View Saved Methods
Access your saved payment methods:
- Go to Settings > Billing
- Click Payment Methods
- View all saved methods
Default Payment Method
Set your preferred payment method:
- Go to Payment Methods
- Find the card you want as default
- Click Set as Default
- Future payments use this card
Update Card Details
When your card info changes:
- Go to Payment Methods
- Find the card to update
- Click Edit
- Update expiration date or details
- Save changes
Remove a Payment Method
To remove a saved card:
- Go to Payment Methods
- Find the card to remove
- Click Remove
- Confirm removal
Note: Cannot remove your only payment method while subscribed.
Payment Security
How We Protect You
- Encryption: All data encrypted in transit
- No Storage: We don't store full card numbers
- PCI Compliant: Industry-standard security
- 3D Secure: Additional verification when required
Payment Processor
We use Stripe for payments:
- Industry-leading security
- Fraud detection
- Global compliance
Your Card Details
We only see:
- Last 4 digits
- Card brand
- Expiration date
Full card numbers are stored securely by Stripe.
Failed Payments
Why Payments Fail
Common reasons:
- Insufficient funds
- Card expired
- Bank declined
- Fraud prevention
What Happens
When a payment fails:
- Email notification sent
- We retry in 24 hours
- Update card if needed
- Account remains active during grace period
Resolving Failed Payments
- Check your email for details
- Go to Settings > Billing
- Update payment method
- Click Retry Payment
Grace Period
If payment fails:
- 7-day grace period
- Full access during this time
- Update payment to continue
- Account limited after grace period
Billing Currency
Default Currency
All prices shown in USD.
Currency Conversion
If paying with non-USD card:
- Your bank converts
- Exchange rate applied
- May include foreign transaction fee
Checking Your Bank
Contact your bank about:
- Foreign transaction fees
- Exchange rates used
- Alternative cards
Receipts
Automatic Receipts
After each payment:
- Email receipt sent
- Available in Billing history
- Download as PDF
For Expense Reports
Receipts include:
- Amount paid
- Date
- Description
- Company info for reimbursement
Payment FAQs
Is my card info safe?
Yes. We use Stripe, a PCI Level 1 compliant payment processor. We never store full card numbers.
Can I use PayPal?
Not currently. We're exploring adding PayPal in the future.
Can I use prepaid cards?
Most prepaid cards work. Some may be declined due to fraud prevention.
Why was my card declined?
Common reasons: insufficient funds, card expired, bank fraud protection. Contact your bank for details.
Can I pay with cryptocurrency?
Not currently available.
Do you store my card on file?
Your card is securely stored by Stripe for subscription payments. You can remove it anytime.
Next Steps
- Invoices & Receipts - Access billing history
- Upgrading Your Plan - Ready to upgrade?
- Plans Overview - Compare options