Cancellation & Refunds
Cancellation & Refund Policy
We want you to be happy with TradeLogist. Here's our cancellation and refund policy.
How to Cancel
- Go to Settings → Billing
- Click Cancel Subscription
- Complete the cancellation survey (optional)
- Confirm cancellation
What Happens After Cancellation
Your subscription:
- Remains active until end of billing period
- No further charges
- Can reactivate anytime
Your data:
- All data is preserved
- Can still log in and view
- Export your data anytime
- Reverts to Free plan limits
Refund Policy
Within 7 days:
- Full refund, no questions asked
- Contact support for processing
After 7 days:
- Prorated refund for unused time
- Evaluated case-by-case
- Contact support to discuss
Annual plans:
- Within 30 days: Full refund
- After 30 days: Prorated for remaining months
How to Request a Refund
- Go to Contact Us
- Include your account email
- State reason for refund
- We'll process within 3-5 business days
Keeping Your Data
Before canceling, you can:
- Export all trades as CSV
- Download reports as PDF
- Save screenshots of analytics
Reactivating Your Account
Changed your mind? Easy to come back:
- Log in to your account
- Go to Settings → Billing
- Click Reactivate Subscription
- All your data will be there!
Questions?
Contact us:
- Contact Form
- Help center: /help
- Response time: Within 24 hours