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Two-Factor Authentication

Set up two-factor authentication (2FA) for enhanced account security

5 min read

Two-Factor Authentication

Two-factor authentication (2FA) adds an extra layer of security to your account.

What is 2FA?

Two-factor authentication requires two things to log in:

  1. Something you know: Your password
  2. Something you have: Your phone with authenticator app

Even if someone gets your password, they can't access your account without your phone.

Why Enable 2FA?

Protection Against

  • Password theft
  • Phishing attacks
  • Credential stuffing
  • Account takeover

Benefits

  • Stronger account security
  • Peace of mind
  • Industry best practice
  • Quick setup (2 minutes)

Supported Methods

Authenticator App (Recommended)

Use apps like:

  • Google Authenticator
  • Authy
  • 1Password
  • Microsoft Authenticator

Generates time-based codes that change every 30 seconds.

Backup Codes

One-time use codes for emergencies:

  • 10 codes provided
  • Each code works once
  • Store safely offline
  • Request new set anytime

Setting Up 2FA

Step 1: Download Authenticator

If you don't have one:

iPhone:

  1. Open App Store
  2. Search "Google Authenticator" or "Authy"
  3. Install and open

Android:

  1. Open Play Store
  2. Search "Google Authenticator" or "Authy"
  3. Install and open

Step 2: Enable in TradeLogist

  1. Go to Settings > Security
  2. Find Two-Factor Authentication
  3. Click Enable 2FA

Step 3: Scan QR Code

  1. In authenticator app, tap + to add account
  2. Choose Scan QR code
  3. Point camera at the QR code displayed
  4. Account appears in app

Step 4: Verify

  1. Enter the 6-digit code from your app
  2. Click Verify
  3. 2FA is now enabled!

Step 5: Save Backup Codes

  1. Download or copy your backup codes
  2. Store in a safe place (not your phone)
  3. You'll need these if you lose your phone

Using 2FA

Logging In

With 2FA enabled:

  1. Enter email and password
  2. Open authenticator app
  3. Enter current 6-digit code
  4. Click Verify
  5. You're logged in!

Code Not Working?

If code is rejected:

  1. Wait for new code (30 seconds)
  2. Check device time is correct
  3. Ensure using correct account
  4. Try entering code faster

Backup Codes

What They're For

Backup codes let you log in when:

  • Phone is lost or stolen
  • Authenticator app deleted
  • Phone not accessible
  • Traveling without phone

Using a Backup Code

  1. At 2FA prompt, click Use backup code
  2. Enter one of your saved codes
  3. Click Verify
  4. Code is now used (won't work again)

Getting New Backup Codes

  1. Go to Settings > Security
  2. Click Generate new backup codes
  3. Old codes are invalidated
  4. Save new codes securely

Storing Backup Codes

Do:

  • Print and store securely
  • Save in password manager
  • Keep in safe or lockbox

Don't:

  • Store only on phone
  • Email to yourself
  • Keep in plain text file
  • Share with anyone

Managing 2FA

Viewing Status

Check if 2FA is enabled:

  1. Go to Settings > Security
  2. See 2FA status (Enabled/Disabled)
  3. View when enabled

Disabling 2FA

To turn off 2FA:

  1. Go to Settings > Security
  2. Click Disable 2FA
  3. Enter current 2FA code to confirm
  4. 2FA is now disabled

Note: We recommend keeping 2FA enabled.

Changing Devices

Moving to new phone:

Method 1: Authy Multi-Device

  • Authy syncs across devices
  • Install on new phone
  • Log in to Authy

Method 2: Reset 2FA

  1. Disable 2FA on TradeLogist
  2. Re-enable on new device
  3. Scan new QR code

Method 3: Use Backup Code

  1. Log in with backup code
  2. Go to Settings > Security
  3. Disable and re-enable 2FA

Lost Phone?

If You Have Backup Codes

  1. Go to login page
  2. Enter email and password
  3. Click Use backup code
  4. Enter a backup code
  5. Once logged in, disable 2FA
  6. Set up on new device

If You Don't Have Backup Codes

  1. Contact [email protected]
  2. Verify your identity
  3. We'll help you regain access
  4. May take 24-48 hours

Troubleshooting

Codes Not Working

Time sync issue:

  • Open authenticator settings
  • Sync time with server
  • Try again

Wrong account:

  • Check you're using TradeLogist entry
  • Delete and re-add if needed

Authenticator Deleted

Use a backup code to log in, then set up again.

Lost Backup Codes

  1. Log in (while you still can)
  2. Generate new backup codes
  3. Store them safely

2FA Best Practices

  1. Use authenticator app over SMS
  2. Save backup codes in multiple places
  3. Never share codes with anyone
  4. Set up on multiple devices if possible (Authy)
  5. Update regularly when changing phones

Next Steps