Deleting Your Account

We're sorry to see you go. Here's what you need to know about deleting your account.

Before You Delete

Consider These Alternatives

Before permanent deletion, consider:

Pause: Stop using but keep data
Export: Download your data first
Downgrade: Switch to free plan
Break: Take time off, come back later

What Gets Deleted

Data	Status
Account information	Permanently deleted
All trades	Permanently deleted
Strategies	Permanently deleted
Notes and attachments	Permanently deleted
Analytics history	Permanently deleted
Preferences	Permanently deleted

What's Kept (Legally Required)

Data	Retention	Reason
Billing records	7 years	Tax/legal
Security logs	1 year	Fraud prevention
Support tickets	3 years	Dispute resolution

Export Your Data First

We Recommend Exporting

Before deletion:

Go to Settings > Data
Click Export All Data
Download and save locally
Verify the export is complete

Export Includes

All trades with full details
Strategies and settings
Notes and attachments
Performance metrics

Deletion Process

Step 1: Go to Settings

Click your avatar
Select Settings
Navigate to Security tab

Step 2: Request Deletion

Scroll to Delete Account
Click Delete My Account
Read the warning carefully

Step 3: Confirm Your Decision

You'll need to:

Enter your password
Type "DELETE" to confirm
Optionally: Tell us why (helps us improve)

Step 4: Final Confirmation

Check your email
Click confirmation link
Account deletion begins

Processing Time

Account deactivated: Immediately
Data deletion: Within 30 days
Billing records: Kept for legal period
Confirmation email: Sent when complete

Active Subscription

If You're Currently Subscribed

Before deleting:

Your subscription will be cancelled
No refund for remaining period
Consider using until end of billing cycle

Refund Policy

Within 14 days: Full refund available
After 14 days: No refund on deletion
Annual plans: Prorated refund (case by case)

Cancelled vs Deleted

Account Cancellation

Cancel subscription only:

Account remains active
Data preserved
Switch to free plan
Reactivate anytime

Account Deletion

Full account deletion:

Account permanently removed
All data deleted
Cannot reactivate
Start fresh if returning

What Happens After

Immediate Effects

Cannot log in
Email shows "no account found"
Active sessions ended
API access revoked

30-Day Window

During deletion processing:

Data being removed
Backups being purged
Cannot recover

After 30 Days

All personal data gone
Only legal records remain
These are not accessible to you

Returning to TradeLogist

After Deletion

If you want to return:

Create new account
New email or same email
Start completely fresh
Import old data (if you exported)

Fresh Start

Your new account:

No history
Free plan initially
New preferences
Clean slate

Special Cases

Team Accounts

If you're on a team:

Contact your team admin
They may need to remove you first
Team data policies may apply

Enterprise Accounts

For enterprise customers:

Contact your account manager
Special data handling may apply
Contractual obligations

Need Help?

Questions Before Deleting

Email: [email protected]

We can help troubleshoot issues
Explain alternatives
Answer questions

Delete on Your Behalf

If you cannot access your account:

Email from registered address
Verify identity
We process manually
Takes 5-7 business days

Feedback

Help Us Improve

When deleting, you can share:

Why you're leaving
What we could do better
Feature suggestions

We read all feedback and use it to improve.

Common Reasons

Users leave because:

Switching platforms: We'd love to know what's better
Not trading anymore: Best of luck!
Missing features: Tell us what you need
Privacy concerns: Let us address them
Price: Check our free plan

Privacy After Deletion

Your Data Rights

Even after deletion:

Request confirmation of deletion
Ask about any retained data
Inquire about data processing

Contact